Shipping policy

Shipping

We have stocks on most some of our items, the lamps are made and shipped directly from our workshop. We may have stocks in Canada to ship express, please contact us if the chosen items are available for express. This approach saves time, money, resources and has a lower environmental impact since items are not being shipped twice.

Standard International Shipping

We offer free shipping on all our products and ship our products worldwide. However, there are some restrictions in some countries that we may not be able to. We do not ship to India nor Puerto Rico in United State.

We offer shipping to your door in most cases. Depending on your location, your order will ship internationally and handled by the local carriers or other 3rd party carriers. For large items, your products will often be delivered by a local delivery carrier in your area. If your order includes multiple products, you may receive separate shipments to ensure they are secure. 

PO Box addresses are not acceptable for delivery.

Express Shipping

Unfortunately, express shipping is not available for every shipment due to distance and large items. However, please check with us (by emailing) if we can do in some certain items and countries.

Lead Times

Most items are already in stock and usually ship in 3-10 days of receiving the order. Large items require a longer shipping time vary to different countries. Your merchandise should then arrive in about 30-45 days. If the product(s) is not in stock, we will inform you within 72 hours of placing your order of the expected lead time and our delivery plans. If an item is out of stock, you will have the option to cancel your order at that time. 

Holidays or special events may affect the shipping time. If you are in rush, please consider before placing your order. Please feel free to contact us for any questions before placing an order.

Damages

You are required to inspect the packaging and items immediately upon receipt and indicate on the packaging and/or paperwork if there is visible damage. Please contact us within 48 hours of receiving the item. Depends on the damage’s degree, we will offer compensation or a free return as customer desire. 

Returns

Customers will be responsible for round-trip shipping costs on returns that are not damaged or incorrect. Customers are responsible for all return shipping costs should an item be returned. Please see our return policy for more information. 

Changing a Delivery Address

Once an order has shipped, we may not be able to change the destination. Please let us know as we do every possible way to notice the carriers but there is no warranty.